Installed Right, Backed by Warranty

The Luxe Luminations Limited Warranty

Who's Covered

This warranty covers the original purchaser at the original installation address. It is not transferable.

Year One — Full Coverage

For one (1) year from installation, Luxe Luminations warrants your lighting system against defects in materials and workmanship. If a covered defect occurs, we will repair or replace the affected components — parts and labor included — at no cost to you.

Years Two and Three — Component Coverage

After the first year, and through year three (or 50,000 hours of operation, whichever comes first), we cover replacement parts for defective LEDs and diodes, controller failure, and lens clouding or yellowing. Labor for these replacements is billed at our standard service rate.

Luxe Care Plan members: covered replacement labor is included in your plan.

How to Make a Claim

Contact us within thirty (30) days of discovering an issue at 303-900-LUXE. We may request photos of the affected area to evaluate your claim. Whether a product is defective, and whether the remedy is repair, replacement, or credit, is determined at our reasonable discretion. Replacement parts may be new or factory-refurbished and carry the remainder of the original warranty period.

What's Not Covered

This warranty does not cover damage or failure caused by:

• Acts of God including hail, lightning, ice damming, or winds exceeding 70 mph
• Failure of or damage to the underlying roof, soffit, or structure
• Foot traffic, falling objects, or animal damage
• Alterations after installation including power washing, painting, or the application of cleaning solutions or chemicals
• Power surges, improper power supply, or connection outside standard household voltage
• Modification of the system or the addition of components not supplied by Luxe Luminations (which voids this warranty in full)
• Natural fading, discoloration, or patina from sun and weather exposure
• Algae, fungi, or organic growth
• Gutter, drainage, or settlement issues
• Neglect, abuse, or misuse
• Fire, vandalism, or other causes beyond our control

Limits

Except for claims involving personal injury, our total liability under this warranty will not exceed the amount you paid for your lighting system. We are not liable for incidental or consequential damages, including loss of use or property damage beyond the system itself. Under Colorado law, this limitation does not apply to claims involving personal injury. No employee or representative may modify the terms of this warranty. To the extent implied warranties, including the implied warranty of merchantability, cannot be disclaimed under Colorado law, they are limited in duration to the express warranty period stated above.

Contact

Luxe Luminations  ·  303-900-LUXE