Installed Right, Backed by Warranty

The Luxe Luminations Limited Warranty

What This Warranty Covers

This warranty covers the lighting system we installed — the fixtures, channel, controllers, power supplies, and wiring — against defects in materials and workmanship. It covers the product failing on its own. It does not cover the product being damaged by something or someone else.

It does not cover your home network, internet service, router, or mobile devices, or the ability of an app to reach the system through them. Loss of app control caused by a network change is not a product defect. Nor is loss of app control caused by an expired or closed app account, or by a change, outage, or discontinuation of a third-party app or cloud service. Your lights continue running on their programmed schedule regardless. For how app and controller data is handled, see our Privacy Policy.

Who's Covered

This warranty covers the original purchaser at the original installation address. It is not transferable.

Year One — Workmanship and Parts

For one (1) year from installation, Luxe Luminations warrants your lighting system against defects in materials and workmanship. Workmanship means the installation itself: an error made by Luxe Luminations or its crew. If a workmanship defect occurs, we will correct it at no cost to you, with no limit on labor or visits. If a covered product defect occurs, we will replace the affected components at no cost for parts, and the first two (2) hours of labor are included; labor beyond two hours is billed at our standard service rate. The two included hours in year one and the two included hours of a Luxe Care Plan do not combine; they are not added together. Anything that is not a covered defect is billed at our standard service rate.

Years Two and Three — Component Coverage

After the first year, and through year three (or 50,000 hours of operation, whichever comes first), we cover replacement parts for defective LEDs and diodes, controller failure, and lens clouding or yellowing, up to $500 in parts at the manufacturer's published retail price (MSRP) across years two and three combined. Parts beyond that amount are billed at that price. Labor for these replacements is billed at our standard service rate.

Luxe Care Plan members: the $500 parts limit does not apply, and two hours of service labor are included each plan year. Labor beyond that is billed at our standard service rate, less your 10% member discount.

After Year Three — Continuing Coverage

This warranty ends at year three. Your coverage does not have to. Luxe Care Plan members continue to receive covered parts for product failures, with two hours of service labor included each plan year, for as long as their plan is active. The Care Plan is a separate service agreement rather than an extension of this warranty, and is governed by its own terms. See the Luxe Care Plan.

Before You Submit a Claim

Many issues are quick to fix. Before you contact us, please check that the power is on and the breaker has not tripped, that your Wi-Fi is working and your phone is connected to it, and that the app can see your controller. If it cannot, unplug the controller for ten (10) seconds, plug it back in, and try again.

How to Make a Claim

Make your claim within thirty (30) days of discovering an issue through the Contact page on our website (luxeluminations.com/contact). If you need help, call or text us at 303.900.5893 and we’ll help you submit it. A call or text on its own doesn’t start a claim, but we’ll make sure your claim gets in. Please include the date you noticed the issue, the section of your home affected, photos or video, and a screenshot of the app if the issue involves app control. We may request more information to evaluate your claim. Whether a product is defective, and whether the remedy is repair, replacement, or credit, is determined at our reasonable discretion. Replacement parts may be new or factory-refurbished and carry the remainder of the original warranty period.

Warranty work begins with our written approval. Repair or replacement costs you incur without our prior written approval are not reimbursed.

Service Visits Where No Defect Is Found

If we visit and find no covered defect, for example because the issue is a tripped breaker, a Wi-Fi or app problem, or damage that is not covered, the visit is billed at a minimum of one (1) hour at our standard service rate. Luxe Care Plan members receive member pricing.

What's Not Covered

This warranty covers defects in materials and workmanship in the system we installed. It does not cover damage or failure from any other cause.

Third parties include, but are not limited to, landscapers, gardeners, lawn and irrigation services, roofers, painters, gutter, solar, and window-cleaning services, pest control, holiday-decorating services, HVAC and utility workers, and any other contractor or service provider working on the property.

Examples of human-caused damage include, but are not limited to:

• Cut, severed, pinched, or dug-up wire
• Ladder, tool, mower, edger, aerator, or equipment contact
• Power washing, painting, or the application of cleaning solutions or chemicals
• Hanging, attaching, or removing decorations, hardware, or holiday lighting
• Impact from vehicles, trailers, or equipment
• Digging, trenching, excavation, or landscaping work
• Roof, gutter, siding, solar, or structural work performed on the property
• Theft, vandalism, or intentional damage
• Neglect, abuse, or misuse

Normal operation of your system is not a human act and remains covered.

Weather and Environment

This warranty does not cover damage or failure caused by:

• Acts of God including hail, lightning, ice damming, or winds exceeding 70 mph
• Failure of or damage to the underlying roof, soffit, or structure
• Falling objects or animal damage
• Natural fading, discoloration, or patina from sun and weather exposure
• Algae, fungi, or organic growth
• Staining from mold, mildew, or airborne dirt
• Corrosive environments, including salt air, pool and hot-tub chemicals, and road de-icers
• Vibration or movement of the structure that was not caused by our installation
• Gutter, drainage, or settlement issues
• Fire, flood, or other causes beyond our control

Electrical

This warranty does not cover damage or failure caused by power surges, improper power supply, or connection outside standard household voltage. Your system requires a supply within 108–132 VAC at 60Hz; operation outside that range is not covered and may void the manufacturer's warranty on the components themselves.

Property Surfaces

This warranty does not include patching, caulking, painting, or refinishing of roofing, soffit, fascia, siding, trim, gutters, or other property surfaces.

What Voids This Warranty in Full

This warranty is void in its entirety if the system is modified, if components not supplied by Luxe Luminations are added to it, or if it is repaired or serviced by anyone other than Luxe Luminations. Component manufacturers apply the same conditions to their own warranties, and we cannot extend coverage past what they provide.

Limits

Except for claims involving personal injury, our total liability under this warranty will not exceed the amount you paid for your lighting system. We are not liable for incidental or consequential damages, including loss of use or property damage beyond the system itself. Under Colorado law, this limitation does not apply to claims involving personal injury. No employee or representative may modify the terms of this warranty. To the extent implied warranties, including the implied warranty of merchantability, cannot be disclaimed under Colorado law, they are limited in duration to the express warranty period stated above.

Repairs Outside This Warranty

Damage that isn't covered here is still repairable — we simply quote it first. We'll assess the damage, give you a price, and do the work once you approve it. Luxe Care Plan members receive 10% member pricing on that work.

Contact

Luxe Luminations  ·  303.900.5893