Your lighting is an investment.
We keep it flawless.

Every September, before the holiday season begins. One visit covers everything — the full 18-point system inspection, any repairs covered by your plan, and your holiday scene programming. We schedule it with you in late summer. September is deliberate: late enough to catch whatever the summer did to your system, early enough that everything is right before the months your lighting works hardest. Your priority 48-hour system-down response runs the other eleven months.

Yes. Before your first September visit we come out for an evaluation — we document what's on the house, test the full run, and bring the system to a known-good baseline. If we find pre-existing damage, we quote that separately and you approve it before we do any work.

An 18-point inspection plus programming. Lens and diffuser cleaning, a full-run inspection for hail and impact damage, channel and mounting hardware checks, gasket and seal inspection, a full color-cycle test of every diode, connection and voltage testing, power supply checks, controller firmware updates, schedule and zone verification, and building or refreshing your holiday scenes with you. You receive a written summary of everything we checked before we leave.

It depends on whether your whole system is down or a single section is out. If your system goes dark — a dead run, a failed controller, no response at all — Luxe Care Plan members get priority scheduling and we're on site within 48 hours, any time of year. If one section is out and the rest of your system is still working, the repair is covered at no charge and we fold it into the next time we're working in your area. That keeps the 48-hour response genuinely fast for the homes that need it. Non-members are scheduled in the order calls come in.

$449 per year for systems up to 150 linear feet, and $1.50 per foot beyond that. We confirm your exact footage from your install record before you enroll, so you know the number before you pay it. Members also get 10% off everything we do all year — parts, labor, programming, upgrades, and any other lighting service.

The warranty covers defects. The Care Plan covers the upkeep. Every Luxe installation carries a 3-year limited warranty, with full parts and labor in year one. In years two and three (or 50,000 hours, whichever comes first) the warranty covers replacement parts, but labor is billed at our standard service rate — unless you're a Care Plan member, in which case that labor is included. After year three, when the warranty has ended, the Care Plan is what keeps your parts and labor covered. Neither one is insurance: weather and impact damage sit outside both. The Care Plan also adds the annual September service visit, holiday scene programming, and priority 48-hour system-down response, none of which the warranty provides. Read the full warranty terms.

Yes. All original parts are covered for product failures during your plan period — defective LEDs, controller issues, or lens problems — and covered replacement labor is included. Damage from weather events, impact, roof or gutter work, or a third party working on the house isn't a product failure and is quoted separately. The full exclusion list is in our warranty terms.

The lights themselves last years. What needs attention is everything around them: connections that loosen through freeze-thaw cycles, lenses that dim under dust and pollen, and controller clocks that drift out of sync with sunset. None of it announces itself, which is exactly why it's worth a scheduled visit.

Yes. The Luxe Care Plan is available throughout our service area, including Castle Pines, Highlands Ranch, Castle Rock, Lone Tree, Parker, Cherry Hills Village, Littleton, Roxborough, Sedalia, Greenwood Village, and Aspen. Outside that list? Ask — we travel for the right project.