Your lighting is an investment.
We keep it flawless.

Every September, before the holiday season begins. One visit covers everything — the full 18-point system inspection, any repairs covered by your plan, and your holiday scene programming. We schedule it with you in late summer. September is deliberate: late enough to catch whatever the summer did to your system, early enough that everything is right before the months your lighting works hardest. Your priority 48-hour system-down response runs the other eleven months.

Yes. Before your first September visit we come out for an evaluation — we document what's on the house, test the full run, and bring the system to a known-good baseline. If we find pre-existing damage, we quote that separately and you approve it before we do any work.

An 18-point inspection plus programming. Lens and diffuser cleaning, a full-run inspection for hail and impact damage, channel and mounting hardware checks, gasket and seal inspection, a full color-cycle test of every diode, connection and voltage testing, power supply checks, controller firmware updates, schedule and zone verification, and building or refreshing your holiday scenes with you. You receive a written summary of everything we checked before we leave.

It depends on whether your whole system is down or a single section is out. If your system goes dark — a dead run, a failed controller, no response at all — Luxe Care Plan members get priority scheduling and we're on site within 48 hours, any time of year, and that response is not limited by your included hours. If one section is out and the rest of your system is still working, the parts are covered at no charge and we fold the repair into the next time we're working in your area; the labor counts toward your two included hours. That keeps the 48-hour response genuinely fast for the homes that need it. Non-members are scheduled in the order calls come in.

The Luxe Care Plan is priced by the total price of your original installation: $349 per year up to $5,000, $449 up to $10,000, $599 up to $20,000, $749 up to $30,000, $899 up to $40,000, $1,049 up to $50,000, $1,199 up to $60,000, $1,349 up to $70,000, $1,499 up to $80,000, $1,649 up to $90,000, and $1,799 up to $100,000. Larger systems are quoted individually. We confirm your tier from your install record before you enroll, so you know the number before you pay it. Members also get 10% off everything we do all year — parts, labor, programming, upgrades, and any other lighting service.

The warranty covers defects. The Care Plan covers the upkeep. Every Luxe installation carries a 3-year limited warranty, with workmanship repaired at no charge, full parts coverage, and two hours of labor on product failures in year one. In years two and three (or 50,000 hours, whichever comes first) the warranty covers replacement parts (up to $500 in parts at the manufacturer's published MSRP across both years), but labor is billed at our standard service rate — unless you're a Care Plan member, in which case there is no parts limit and the first two hours of labor each plan year are included. After year three, when the warranty has ended, the Care Plan is what keeps your parts covered and includes two hours of service labor each plan year. Neither one is insurance: weather and impact damage sit outside both. The Care Plan also adds the annual September service visit, holiday scene programming, and priority 48-hour system-down response, none of which the warranty provides. Read the full warranty terms.

Yes. All original parts are covered for product failures during your plan period — defective LEDs, controller issues, or lens problems — and two hours of service labor are included each plan year; labor beyond that is billed at our standard service rate, less your 10% member discount. Damage from weather events, impact, roof or gutter work, or a third party working on the house isn't a product failure and is quoted separately. The full exclusion list is in our warranty terms.

The lights themselves last years. What needs attention is everything around them: connections that loosen through freeze-thaw cycles, lenses that dim under dust and pollen, and controller clocks that drift out of sync with sunset. None of it announces itself, which is exactly why it's worth a scheduled visit.

Our warranty covers the components for three years or 50,000 hours of operation, whichever comes first, and we stand behind that term rather than quote a manufacturer's rated figure. Parts coverage in years two and three is limited to $500 at the manufacturer's published MSRP unless you're a Care Plan member, in which case there is no parts limit. The system is also modular: any single 6-foot, 3-foot or 9-inch section can be replaced without disturbing the rest, and the yearly September Care Plan inspection catches connection and lens problems before they show. Full terms are in our warranty.

Very little. Depending on the fixture style, the rated power draw runs from about 0.4 to 1.2 watts per foot. At full output, a 150-foot roofline uses roughly 60 to 180 watts, which works out to about 7 to 22 cents over an eight-hour night at Denver-area electric rates of around 15 cents per kilowatt-hour. Real-world use is lower, because you dim the lights, run a schedule, and keep most scenes below full output. These figures are rated, not measured at your home, and they do not include the controller's own small draw.

No. The Care Plan runs for 12 months, and renewing is your choice. Your included service hours reset on your renewal date and do not carry over.

No. The limited warranty and the Care Plan each cover the original purchaser at the original installation address, and neither is transferable. The full terms are in our warranty.

Yes. The Luxe Care Plan is available throughout our service area, including Castle Pines, Highlands Ranch, Castle Rock, Lone Tree, Parker, Cherry Hills Village, Littleton, Roxborough, Sedalia, Greenwood Village, and Aspen. Outside that list? Ask — we travel for the right project.