By using our website, you hereby consent to this Privacy Policy and agree to its terms.
The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear at the point we ask for it. If you contact us directly — by phone, text, email, or our quote form — we may receive additional information such as your name, email address, phone number, home address, project details, the contents of your message and any attachments, and any other information you choose to provide.
If you submit a neighbor referral, we also collect the name and address of the person you refer, for the purpose of contacting them about our services.
We may record conversations with customers, such as site visits and phone calls, to accurately capture project details and requests. Recordings may be transcribed and summarized using third-party artificial intelligence services, solely to help us serve you. We do not sell recordings or transcripts. You may ask us not to record, or ask us to delete a recording of you, at any time.
We use the information we collect to: provide, operate, and maintain our website and services; prepare quotes, schedule appointments, and perform installations; administer warranties, Care Plans, and referral rewards; communicate with you for customer service, service updates, and — with your consent — marketing and promotional purposes; improve and personalize our website; understand how visitors use our site; develop new services and offerings; and find and prevent fraud.
By providing your phone number through our website or any contact form, you agree to receive transactional text messages (such as appointment confirmations and service updates) from Luxe Luminations. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to unsubscribe at any time, or HELP for assistance. Consent to receive text messages is not required as a condition of purchasing any goods or services. If you also opt in to promotional text messages, you may unsubscribe from those separately at any time. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
If you choose to explore financing, you will provide your information directly to Acorn Finance and its lending partners. Their collection and use of your information is governed by their own privacy policies, and we encourage you to review them. Luxe Luminations does not receive or store your credit or financial application information.
Your lighting system is controlled through a mobile app and a controller installed at your home. The controller, the app, and any cloud service behind them are made and run by the equipment manufacturer or its software providers, not by Luxe Luminations. This section explains what information those components may handle, what Luxe Luminations can and cannot see, and how we handle the information that reaches us. The manufacturer's and app provider's own privacy terms control what they collect and keep, and we do not control them.
Depending on the app and controller, the following may be collected by the manufacturer or app provider:
With your permission, we may be added to your system in the app, or given shared or remote access, so we can set it up, program it, troubleshoot it, and service it. With that access we may see your controller's settings, schedules, and status. We use that access only to set up, support, service, and verify warranty claims for your system, and we remove it when service is complete or when you ask.
Please do not share your Wi-Fi, phone, or app passwords with anyone, including technicians. Use the app's sharing feature instead. If you do share a password for any reason, change it afterward.
Information from your system that reaches us is used to install, set up, support, and service your system; to evaluate and administer warranty and Care Plan claims; to keep records of your installation; and to communicate with you about your service. We do not sell it, and we do not use it for advertising. We share it only as described under Service Providers and Business Transfers below.
Apps and controllers commonly use analytics and crash-reporting tools, often anonymous, to find problems and improve the product. These are run by the manufacturer or app provider. If the app offers a setting to turn usage sharing off, you can use it. If not, you can contact the provider or stop using the app, and your lights will continue to run on their saved schedule.
We use reasonable technical and organizational measures to protect information we hold, and we limit access to team members who need it for their work. The best protection for a connected system is good habits at home:
No network, device, or online service is completely secure, and we cannot guarantee absolute security. Whether the app can reach your controller depends on your network, router, internet provider, and phone, which we do not control. If a connection drops, your lights continue running on their saved schedule.
If you connect your system to a voice assistant or smart-home platform, that company receives information about your system under its own terms. We do not control those services.
If we learn of a security incident affecting information we hold, we will investigate and notify affected people, and regulators where required, as soon as we reasonably can and within the time the law requires. If the incident is at the manufacturer or app provider, we will pass along what we learn and help you with next steps.
Before a sale or move, remove your account and shared access, reset the controller as the manufacturer directs, and transfer app ownership to the new owner through the manufacturer's process. Contact us to update your Care Plan and records. Warranty and Care Plan transfers are covered in the warranty and your service agreement.
Luxe Luminations follows a standard procedure of using log files. These files log visitors when they visit websites — a standard part of hosting services' analytics. Information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This information is not linked to anything personally identifiable and is used to analyze trends, administer the site, track visitor movement, and gather demographic information.
Like most websites, Luxe Luminations uses cookies. Cookies store information such as visitor preferences and the pages visited, which we use to optimize your experience by customizing content based on browser type and other information. You can disable cookies through your individual browser settings. Disabling cookies may affect some site functionality.
We use advertising and analytics services, including Google and Meta (Facebook and Instagram), to understand how people use our website and to measure and improve our advertising. These services may place cookies, pixels, or similar tags on our site and may receive information about your visit, such as the pages you view and the actions you take, like submitting a quote request. When you submit a form or contact us, we may also share limited contact information, such as your email address or phone number, with these services so they can match your activity to our advertising.
This information may be used to measure which ads lead to inquiries and to show you our advertising on other websites and apps, including after you have visited our site. We do not sell your personal data.
Your choices:
This Privacy Policy does not apply to third-party websites or services, including analytics providers, advertising platforms, and linked sites. We advise you to consult the respective privacy policies of those third parties for detailed information on their practices and opt-out instructions.
We share information with companies that help us run our business and serve you, such as providers of our customer-management and text-messaging tools, website hosting and analytics, advertising platforms, call transcription services, and financing partners. Most of these companies may use the information only to perform services for us; advertising and analytics services follow their own terms, as described above. We may also share information with the equipment manufacturer or app provider when needed to process a warranty or support request; with your authorization; where the law requires it or to protect safety, rights, or property; and, if Luxe Luminations is involved in a merger, acquisition, or sale of assets, with the successor, who will be required to honor this policy.
Colorado residents may have rights under the Colorado Privacy Act, including the right to access, correct, or delete personal data we hold about you, and the right to opt out of targeted advertising or the sale of personal data. Luxe Luminations does not sell your personal data. To exercise any of these rights, contact us using the information below.
California consumers have the right to request disclosure of the categories and specific pieces of personal data collected about them, request deletion of their personal data, and request that their personal data not be sold. We do not sell personal data. To exercise these rights, contact us and we will respond within the time required by law.
Every user is entitled to: the right to access copies of your personal data; the right to rectification of inaccurate or incomplete information; the right to erasure under certain conditions; the right to restrict processing under certain conditions; the right to object to processing under certain conditions; and the right to data portability under certain conditions. If you make a request, we have one month to respond.
Luxe Luminations does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child provided such information on our website, contact us immediately and we will promptly remove it from our records.
We keep personal information only as long as we need it for the purposes described in this policy and to meet legal, tax, warranty, and dispute-resolution needs. Customer records are kept while your warranty or Care Plan is active and afterward only as long as those needs require. Inquiries that do not become projects are deleted after thirty-six (36) months. We then delete or de-identify the information. You may ask us to correct or delete information we hold about you, or to delete a recording of you, at any time, and we will respond within the time the law requires. We may keep records we are required to keep.
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
We use your information to fulfill service requests, improve our website, and communicate with you directly. We do not sell your personal data. We take reasonable technical and organizational measures to protect your information, though no method of transmission over the internet is 100% secure.
Luxe Luminations · 303.900.5893
To ask about your information, request correction or deletion, opt out of targeted advertising, withdraw our access to your system, or report a concern, call or text us at 303.900.5893.